Privacy & Refund Policy
Introduction
We value your trust and aim to provide a transparent coaching experience. These policies outline our practices regarding scheduling, refunds, and your personal data.
Scheduling Policies
Rescheduling: You may reschedule appointments up to 72 hours prior to the scheduled time by contacting us directly on hello@techiecoach.io
No-Shows: If you are unable to attend a scheduled session, please notify us as soon as possible. If you do not provide sufficient notice, the session will be used to create a personalised development plan with suggested training opportunities, which will be sent to you via email.
Refund Policy
Full Refunds: You may cancel a scheduled appointment with a full refund if cancellation occurs at least 72 hours before the session start time. To initiate a refund, please contact us on hello@techiecoach.io
Privacy Policy
Introduction
We are committed to protecting your privacy and complying with the General Data Protection Regulation (GDPR). This policy explains how we collect, use, and safeguard your personal information.
Information We Collect
Contact & Scheduling Information: Name, email, phone number, and appointment details.
Coaching Session Data: Notes, plans, or assessments generated during our sessions.
Website Usage Data: Technical information like your IP address, browser type, and pages visited (used in anonymised form for website improvement).
How We Use Your Information
Providing Coaching Services: To schedule appointments, personalise coaching content, and deliver development plans.
Communication: To contact you regarding appointments, updates, or relevant resources.
Improving Our Website: Analysing anonymised usage data helps us enhance user experience.
Lawful Basis for Processing
We process your data based on:
Contract Performance: Necessary to provide the coaching services you've requested.
Consent: For certain uses (e.g., promotional emails), we obtain your explicit consent.
Legitimate Interests: In limited cases, where it benefits our services without undue harm to your rights.
Your Rights Under GDPR
You have the right to:
Access, Correct, or Delete: View, modify, or request erasure of your personal data.
Receive a Portable Copy: Request a copy of your data in a common format.
Restrict or Object to Processing: Limit how we use your data, or object to certain processing activities.
Withdraw Consent: If we rely on your consent, you may withdraw it at any time.
Data Security
We implement encryption, access controls to safeguard your personal information.
Data Breach Notification
We will notify you and relevant authorities within 72 hours of any suspected data breach.
Policy Updates
We may revise this policy. Updates will be posted on this page.
Contact Us
For questions or to exercise your privacy rights, please contact us at hello@techiecoach.io